MySQL problems this morning

Posted on May 11, 2009
Filed Under Incidents

This morning, we were alerted to an issue with the MySQL service not running properly, which was causing pages that use the service to not display.  This issue has since been corrected.

Downtime was about three hours.

IMPORTANT: Scheduled upgrade and downtime on 3/28

Posted on March 26, 2009
Filed Under Announcements, Updates

Our data center has informed us that in an effort to optimize network architecture, they are planning to move servers from our current center at SAVVIS to a more centralized facility, the DataBank data center which is also located in Dallas. This migration will allow us to utilize the following:

Due to this upgrade, all clients of SMILING PEANUT web hosting will experience scheduled downtime of up to two hours on SATURDAY, 28 MARCH, 2009 while our server is moved from the original center to the new facility.  This upgrade is scheduled to take place during the window of 11 AM - 3PM MDT.

During this time, all provided services including websites, mail, FTP, SSH and DNS will be unavailable.  Once the server is brought online in the new facility, services will resume as normal.

We will also be enhancing the server hardware itself during this upgrade.

For real-time updates about the status of the upgrade, you are welcome to subscribe to our Twitter feed at: http://twitter.com/smilingpeanut

No data will be lost or changed during this upgrade process.  In the interest of security, we will perform 3 additional redundant backups of all data on the server just prior to the upgrade.

We apologize for any inconvenience that this upgrade may cause, however, we feel that this upgrade is in the best interest of all concerned and will allow us to provide a higher quality of service both for our current customers as well as in the future.

Once again, we thank you for your patronage of SMILING PEANUT web hosting.

Load spike

Posted on October 29, 2008
Filed Under Incidents

Earlier this afternoon, Melvin experienced a slight load spike due to an exhorbitant amount of Apache processes running on the server.  During this time, domains were experiencing a 500 Internal Server Error when accessing the website(s).  We restarted the Apache process and the load was restored to normal.

While websites were not “down” in a traditional sense, there was a period of about 30 minutes where users would experience the above error.

No data was lost.

Components updated

Posted on May 15, 2008
Filed Under Updates

During our server maintenance this week, we upgraded several components:

About that downtime…

Posted on May 15, 2008
Filed Under Incidents, Updates

Before I get started with the whys and wherefores, let me take this opportunity to personally apologize to all of you who’ve been affected by our recent downtime. And let me make it clear that the purpose of this item is not to point fingers, but to give a transparent explanation of what happened and why, and how we’re going to stop this sort of problem from happening in the future.

Background

On 12 May 2008, we initiated a request to our datacenter to upgrade the operating system on our primary server (melvin.smilingpeanut.com) to Fedora Core 8. (We had previously been running FC4.) We were told this would be routine and that backups and transfers of data would be taken care of with minimal involvement on our part. That said, we made sure to back up core data such as user files, databases and mail on our own just in case. The update was to commence on 14 May 2008 in the very early hours of the morning so as to impact our customers as little as possible.

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